Because we deliver with our own fleet we require a minimum order of £300 (£250 +VAT).

Courier deliveries are dependant on your location. If your business is only covered by courier deliveries, please Contact us or speak to your Account Manager for more information

For Courier deliveries there is no minimum order but we charge a £50+VAT courier fee on each delivery

We require all orders to be placed by 1pm the day before delivery.

We will be unable to fulfil your order if placed after this time and your order will instead be scheduled for your next delivery slot, usually the same time the following week.

Just place another order for any extra items you need. As long as your order is placed before your cut-off for the week, all orders will be dispatched together.

We offer a number of different payment options to suit your needs. Please make sure you have spoken with your Account Manager and had trade pricing applied to your account before ordering to avoid overpaying!

Payment Via Card

You can Pay via Card at Checkout just like you would on any other website.

Direct Debit

Please Send our accounts team an email if you would like to set up a direct debit. We have a range of possible DD terms from weekly to monthly to suit our customers needs.

We can accommodate alternative payment agreements after discussion with your Account Manager

How do I cancel an order?

We deliver direct, via our own fleet of lorries, to the vast majority of the UK. For those areas we cannot yet reach directly, we use our trusted courier partners to get your beer to you safely. Register for an account with us by first inputting your postcode and your Account Manager will be in touch to discuss your delivery needs,you will be assigned a delivery route and day. You can see the area’s that each of our delivery depo’s cover on the interactive map on our delivery page.

We operate with fixed weekly routes that cover our whole area on a rotating weekly basis. When you set up your account you will be assigned a delivery route and day based on your location. We do not allocate time slots but we will endeavour to work with you to ensure that your specific delivery needs are accommodated. Please let us know when setting up your account of any restrictions to avoid delays to your order.

Before your delivery is due

please make sure that there is space for our drivers to unload and that any empties have been made ready and available to return.

When our driver arrives

If you are not onsite, we will attempt to contact you via the number you provided on account set up. If we are unable to do so, the driver will wait 15 minutes before having to move on and your delivery will be rescheduled for your next delivery date.

The driver will hand you a delivery note. Please use this to check that all your items are correct, and then inform them of any empties you have, once you are happy, please sign the delivery note and you will be given a copy for your records.

You or a member of your team must be on site to receive the delivery. We cannot accept responsibility for missing items if you request an order is left at the delivery point.

In the unlikely event there is an error on your delivery, please make sure it is recorded on the delivery note as this is your only opportunity to guarantee we can rectify a potential error.

When checking your delivery with the driver, if you notice a missing/broken item, inform them immediately. Provided the item is still available, we aim to get this replaced by your next delivery day at the latest, even if no other order has been placed. If the item is not available or you do not wish to wait for redelivery, a refund will be processed. Missing items are rare, and we deal with them on a case-by-case basis to try and minimise the impact to your business.

We cannot guarantee replacement/refund of a missing item if not declared after the driver has left. Our office teams are there to support you and will do what they can to rectify any issue you may have.

Please Contact us to discuss any missed deliveries and arrange a re-delivery subject to availability.

As many of our European breweries aim to become more sustainable, you will notice case deposits are sometimes added to your orders. This charge is for the bottles & crates that these products come in, and we ask that you return them both to us for a refund, we will then return them to the breweries to be cleaned and re-used,

Deposits are charged at a rate of £4 (£2.50 crate & £1.50 bottles)

Delirium crates carry a slightly larger deposit of £8.44 (£2.50 case & £5.99 bottles)

If you are unable to return the bottles then please factor the bottle cost into your selling price. We will still accept returns of empty cases, and you will receive a partial deposit return for the case.

Case deposits are shown on the product details screen and are totalled in your cart before checkout

Your delivery notes have a section for recording case returns. Please fill this in with your driver at the point of return or no refunds will be processed.

In the unlikely event of a fault, please get in touch with your Account Manager as soon as possible and they will troubleshoot the issue with you. If it cannot be rectified, you will receive an ullage form.

Please complete this form and email a copy to your AM as well as affixing a copy to the faulty product.

If the fault is with a draught product, we ask that you pull through a sample and photograph this prior to taking the beer off your lines.

We process refunds or replacements on a case-by-case basis.

Refunds are only made on receipt of the faulty product to our warehouse, please see ullage form for any restrictions.

We offer a range of support based on the brand and Rate of Sale (ROS), including:

• Pos Support (Glassware, Tap handles)
• Product Activations
• Events Support & guidance
• Marketing Support & guidance
• Discounts for Volume
• Beer Education
• Staff Training
• Technical Support

If you are interested in listing a product in our Catalogue permanently, speak to your Account Manager about specific support.

Our in-house and external technical teams can help you with full draught installs through to troubleshooting draught issues. These are all tailored to your specific needs, speak to your Account Manager for more information.

As many of our European breweries aim to become more sustainable, you will notice case deposits are sometimes added to your orders. This charge is for the bottles & crates that these products come in, and we ask that you return them both to us for a refund, we will then return them to the breweries to be cleaned and re-used,

Deposits are charged at a rate of £4 (£2.50 crate & £1.50 bottles)

Delirium crates carry a slightly larger deposit of £8.44 (£2.50 case & £5.94 bottles)

If you are unable to return the bottles then please factor the bottle cost into your selling price. We will still accept returns of empty cases, and you will receive a partial deposit return for the case.

Case deposits are shown on the product details screen and are totalled in your cart before checkout

Your delivery notes have a section for recording case returns. Please fill this in with your driver at the point of return or no refunds will be processed.

Empties are collected on your next delivery date.

Our Drivers will collect any empty kegs that we supplied. Make them aware of any empty kegs when they are delivering, please collate your empties in one area not mixed with products from other suppliers. In order to collect empties there must be space on the vehicle.

If you are returning significantly more empties than usual. Please Contact us to let us know in advance so we can accommodate this.

Once a driver has completed your delivery and left they will be unable to return until your next delivery to collect empties.

We only guarantee return & refunds when either Cave Direct or the brewery is at fault. This includes, but isn’t limited to, faulty kegs, beer flaws, and mis-deliveries.

Outside of the above, we may be able to offer a return & refund of a product on a case-by-case basis. The chances of this are greatly improved if you Contact us within the first week after the delivery of the product you wish to return, and if the product is still in it’s original packaging.

We are unable to offer Returns on part or opened kegs that are not faulty. We are also unable to offer a Refund on Faulty kegs that are less than 3/4 empty.

After 30 days all orders are considered final and we will be unable to uplift or exchange any products.

In the unlikely event of a fault. Please get in touch with your Account Manager as soon as possible and they will troubleshoot the issue with you. If it cannot be rectified, you will receive an ullage form.

Please complete this form and email a copy to your AM as well as affixing a copy to the faulty product.

If the fault is with a draught product, we ask that you pull through a sample and photograph this prior to taking the beer off your lines.

We process refunds or replacements on a case-by-case basis.

Refunds are only made on receipt of the faulty product to our warehouse, please see ullage form for any restrictions.

There are currently no vacant positions but we post all of our available jobs on our dedicated jobs page which we link to when there are positions available

Please Contact us if you are a brewery interested in Cave Direct as a route to market, they can make sure you are directed to the correct person